Frequently Asked Questions
Is the availability calendar up to date?
Yes! The availability calendar on our website is always up to date and is the same calendar we use when accepting bookings.
What time is check-in and check-out?
Check-in: 4:00 PM
Check-out: 10:00 AM
These times allow our cleaning staff and property owners enough time to prepare the cottage for incoming guests.
If there are no bookings immediately before or after your stay, we may be able to accommodate an early check-in or late check-out. Because last-minute bookings do occur, we ask that these requests be made within one week of your arrival or departure date.
While we can't guarantee these requests, we're always happy to check.
Are linens and towels provided?
Some cottages include linens and towels, while others do not.
Please check the individual cottage listing to see what is included with your rental. If you're unsure, feel free to contact us.
Is propane provided for the BBQ?
Yes! Every BBQ includes a propane tank, and a spare tank is available if you happen to run out.
If you use the spare tank, please leave the empty tank in a visible location so we know it needs to be refilled.
When is the balance of my rental due?
The remaining balance is automatically charged to the credit card on file approximately 30 days before your arrival, and we'll email you a receipt.
If you'd prefer to pay by another method, please let us know before the payment is processed.
What is included in the kitchen?
Every cottage is equipped with enough dishes, glasses, mugs and cutlery for the maximum number of guests permitted.
You'll also find:
- Refrigerator with freezer
- Stove
- Microwave
- Toaster
- Coffee maker
- Kettle (electric or stovetop)
- Pots and pans
- Mixing bowls
- Measuring cups
Individual cottages may include additional kitchen items.
What if something isn't working when we arrive?
Please let us know as soon as possible if something isn't working or if you have any concerns when you arrive.
We'll do everything we reasonably can to resolve the issue as quickly as possible so you can enjoy the rest of your stay.
Can we have extra visitors?
Yes, visitors are welcome, provided that the total number of people at the cottage never exceeds the maximum occupancy listed for that property.
The maximum occupancy is set by the property owner and must be respected at all times.
How does the damage deposit work?
A few days before your arrival, your credit card will be pre-authorized for the damage deposit amount.
This is not a charge. The funds are simply held by your credit card company and are automatically released after your stay (typically within a few days, although some banks may take up to 30 days).
What is your cancellation policy?
If you cancel 30 days or more before your arrival, your deposit will be refunded, less the 3% credit card processing fee.
If you cancel with less than 30 days' notice, the deposit is normally forfeited unless we're able to rebook your dates. If we successfully rebook your stay, your deposit will also be refunded, less the 3% credit card processing fee.
Whenever possible, we'll also work with you and the property owner to find an alternative stay later in the season so you don't lose the value of your deposit. While we can't guarantee this option, we're always happy to try.
Re-Bookings
Returning guests receive priority when booking the same week for the following year.
Here's how it works:
- Your week becomes available to rebook on the day you check out.
- If you'd like to secure it right away, you're welcome to book immediately.
- If you'd prefer a little time to decide, simply let us know and we'll place a 2-week courtesy hold on your week.
- After the 2-week hold expires, if we haven't heard from you, the dates will be released and made available for other guests to book.
Please note that property owners always have first choice of dates for their own cottages. In some cases, bookings cannot be confirmed until the owner's plans have been finalized.
Our goal is to give returning guests the first opportunity to reserve their favourite week while ensuring all remaining dates are made available fairly to new guests.